
Contact your organization's IT admin to see if they made any recent changes that might block access to Google services.connect to the internet using your phone's hotspot instead of your usual WiFi connection). Try accessing Certify'em from a different computer, or different network (i.e. The problem could be related to your computer or internet connection.Try again in a few hours, as the problem may resolve itself. For example, if you see a message like "Unable to reach Google services", it's because Certify'em has timed out while waiting for Google to reply. It's possible there is a temporary outage.If you only see the "Help" menu option, and none of the other Certify'em menu options, reload your Google Form, wait 30-40 seconds after it loads, then try again.Incognito mode in Chrome) and ensure you are logged-in with only one Google account in that window. Try using a private browsing window (i.e. a personal/gmail account and a work/school account).

If you see a message that says " refused to connect", this issue is caused because you are logged-in with more than one Google account (i.e.(1) If Certify'em has worked in the past, but isn't loading today:
